We'll assume you're ok with this, but you can opt-out if you wish. If any information was unclear, or the information you were seeking was not provided, please let us know! If you're having trouble connecting to the Internet, try one of the solutions below: Check Connection. Once done, both the DSL and the internet lights will turn red – you just have to wait for 2 to 3 minutes and it’ll be restored. If it does, there is a problem with the router and it may need to be repaired or replaced. Sign up to receive the latest and greatest articles from our site automatically each week (give or take)...right to your inbox. DSL stands for Digital Subscriber Line—a connection that uses copper telephone lines and taps into unused phone frequencies. 5. It provides online services through the same network as that of telephone lines. 1. Wired/Wireless router. Connect to your second DSL Internet connection on your computer for Ethernet or WiFi. AT&T has you covered with Troubleshooting & repair support and customer service. Check, if the Ethernet cable line is connected properly. There are several indicator lights on a modem, that show the status of its connections. Power-cycle the router and modem – unplug the cables, wait for couple of minute and then power on the modem followed by the router. To do this, unplug the power cord from the DSL modem, wait about 30 seconds, then plug it back in. Check for outages Find out if … Make sure that any devices connected to the router (like TVs, computers, gaming systems, etc.) Select Start > Settings > Network & Internet > Wi-Fi. DSL is supposed to be a type of high-speed Internet connection. Sometimes, your computer’s operating system may not be compatible with the driver software. Your feedback will help us improve this service. Troubleshooting. The cable should ‘click ‘when it is pushed into place. Check these three connectors: Electrical connector for plugging in the cable from the adapter. In this case, you might want to contact the service provider as the problem may need telephone line fixing. Configuring Windows 8.1 to connect. // This simple trick might solve the problem for you. Although the service is provided with a telephone service, you do not need a phone line to connect to the internet. Would you like to write for us? Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Try moving the DSL modem along with its power supply and phone cable to … Copyright © For help setting up your dial-up service, see Creating a Manual Dial-Up Connection. Symmetric DSL (SDSL) - This connection, used mainly by small businesses, doesn't allow you to use the phone at the same time, but the speed of receiving and sending data is the same. If you have a router, disconnect the Ethernet wire from the data port. First Switch Off every thing. If you have not reset your router yet, turn off your computer and unplug the … Two reasons your Wi-Fi is slow, and how to fix things. In some cases, it may even be the result of wrong connections. Read on to learn about the more common modem drivers problems, and how you can fix these problems quickly and safely. Plug the green cord's end into the modem's green cord slot, the other into the phone jack. You may need to replace the cable if it is no longer functioning properly. Menu. How to update your credit card information online, Email configuration tool (Outlook & Outlook Express), How to create a manual dial-up connection to EarthLink, https://myaccount.earthlink.net/cam/passmain.jsp. I did the usual steps of restarting the modem, waiting awhile, restarting my computer and the modem, and then trying to connect directly to the modem from my computer with an ethernet cable. We provide informative and helpful articles about the outlook for IT jobs throughout the U.S. This may seem like a useless suggestion, but restarting your … If you have to set the connection up yourself, or fiddle with it afterwards, follow these steps: Maybe the answer to faster internet access is easy, maybe it's not. The light should turn green in a few seconds. Read now. Make sure that the phone jack is connected with such a filter. Sometimes, the reason for a DSL modem problem may be loose or ripped connections. It spots Wi-Fi or a connected DSL or cable modem and does the right thing. There are several indicator lights on a modem, that show the status of its … Filters are added to prevent the clash between the internet connection and phone calls. What you have to do is restarting the modem. Make sure Wi-Fi is on. Connect the power cord into an outlet, and then wait for a few minutes for the Internet light on the router to turn orange. You also have the option to opt-out of these cookies. Close all applications including any firewalls and anti-virus software. If your DSL modem is not connected to your PC, the light will not turn on and you will need to check the Ethernet cable between your PC and your DSL modem to fix it. Do this either with the built-in adapter or the USB adapter you got. What is DSL Internet Connection Meaning? It builds connections through phone lines. These cookies do not store any personal information. Solving problems that primarily crop up in DSL modems, is a simple enough exercise. If using Ethernet for your second DSL line, you’re going to connect an Ethernet cable between the DSL modem and your network card. What is DSL and ADSL? “The ‘Sync’ light on the modem (may also be labeled “SYNC/PPPoE” , … Drivers are programs that communicate with the modem, at a hardware level. Check with the manufacturers and service providers for compatibility issues. Learn more about the career in IT you’ve always wanted, or find new tips to further your technology career. If you're having trouble connecting to the Internet, try one of the solutions below: Visit Home Networking Troubleshooting Tips to troubleshoot your wireless router to regain Internet connection. Next, select Show available networks, and if a network you expect to see appears in the list, select it, then select Connect. The computer, the Router, and the Modem, every thing Off. More often than not, the problem lies there. How to Fix Cable/DSL Internet authentication (password). Before you decide to call up your Internet service provider, to solve your DSL (Digital Subscriber Line) connection problems, you might want to check your modem first. Connect computers to your DSL internet Find tips for adding computers to your DSL network. Test #2. Learn more. 6789 Quail Hill Pkwy, Suite 211 Irvine CA 92603. Most come with a reset button. These cookies will be stored in your browser only with your consent. Power-cycle the DSL modem. If the cable you’ve used to connect your modem to your phone jack is frayed or … If it is red, that means there is a problem with the modem’s connection with the computer. If you want to make your DSL faster one of the easiest things you can do is to combine it with another connection. This article is going to shed some light on the technology, in this powerful little box this article is all about rebooting and resetting the modem, making sure you understand the impact on your internet connection and wireless devices before rebooting or resetting are important. Make sure they are properly plugged in and there is no gap between the outlet and the connector. Get hold of the manual provided by the manufacturer and check the connections. Sometimes, simply resetting a modem can solve your problem. This post puts light on diagnosing…. ... Connect additional computers to your DSL Internet. This simple trick is useful because, by the time you restart the modem, the setting will be back to normal. Troubleshooting problems in guitar amps or in car audio systems is just a matter of cross checking the connections and searching for defunct components. You may need to get it replaced. Check your cables. Rate-adaptive DSL (RADSL) - This is a variation of ADSL, but the modem can adjust the speed of the connection depending on the length and quality of the line. Try the following steps to help narrow down the source of the problem. This category only includes cookies that ensures basic functionalities and security features of the website. This website uses cookies to improve your experience. Learn more. Turn off your modem and wireless router (if applicable) for 30 seconds Many times, this will jump start your service and you should be able to connect to the Internet again. But before you do, it's always worth trying to simply reboot your modem first. This method is also effective and applicable if you are being annoyed because the CenturyLink DSL keeps disconnecting. … If your modem isn't working right, or you accidentally messed up some of the settings, you may decide you need to completely reset your modem to its default settings. Get in touch with us and we'll talk... A DSL modem is the connection between your home computer and the telephone line, through which the Internet service is provided. If you have been experiencing connectivity issues after a power-outage, power cycling will most probably fix the issue. If none of the above suggestions work, it is best to call up your Internet service provider, for professional help in the matter. Since DSL operates through a telephone line, there are separate DSL filters into which the phone jacks need to be plugged in, to separate the Internet traffic from the voice signals. Ethernet light reflects the connectivity of your DSL modem to your PC. EarthLink, Inc. All rights reserved. Turning the modem off and back on causes it to re-synchronize the DSL signal and the network connection to your computer. Flash drive problems can be resolved through certain simple changes in the internal settings. This website uses cookies to improve your experience while you navigate through the website. Just turn off the modem and then turn it on again. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. For example, if your Wi-Fi Access Point (AP), cable, or DSL modem are unplugged you're not going to connect with anything. Take a look on the back of the router and make sure that the cable coming from the wall has been plugged into the white Ethernet/WAN port. Simple Fixes: Restart your computer. If you've tried the solutions above, but still can't connect, try using a different computer to chat online with a live EarthLink representative at: support.earthlink.net/chat. We also use third-party cookies that help us analyze and understand how you use this website. To troubleshoot any DSL problem effectively, you need to diagnose the root cause. Fix Modem Drivers problems. Just press the reset button and check if the Internet connection is restored. One way of verifying, if the router itself is the culprit of your trouble, is to connect the modem directly into the computer Ethernet port and see, if the connection works. Reboot your modem or gateway Fix common issues caused by problems with equipment. Modem driver problems, although pretty common, are easy to resolve. If the DSL status light is red, there is a problem with the telephone line that connects your computer to the Internet. Equipment. If it isn’t there, make sure that you get it installed. CenturyLink DSL Light Red – Your modem gives you access to the web. Necessary cookies are absolutely essential for the website to function properly. If you have TV service with Verizon, be sure the coax is screwed in. Plug in loose connections properly and try connecting to the Internet after restarting your computer. Here are some tips to help you out. Aren't they the same thing? A phone line to connect your modem first in and there is a problem with the.! Ensures basic functionalities and security features of the connection up yourself, or new. As that of telephone lines: check connection Ethernet for your broadband DSL modem to DSL... Router ( like TVs, computers, gaming systems, etc. and software... Including any firewalls and anti-virus software, you’re going to connect might solve the problem for you unplug. A few minutes the DSL modem and your network card turn off the modem off and back on causes to... With Verizon, be sure the coax is screwed in or a connected DSL or modem. 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