Business letters tend to be more formal and are often sent to people we don’t know. Having a customer service email template will make it much easier, especially since you may not have to customize this one very much: Of course, you may need to include other information, like return codes or shipping details. Interest has been added to your one‐time refund. Offer them a replacement, but do it fast. For claiming a refund, one needs to write a letter to the responsible authority about the product and explain particularly which performance he or she was not satisfied with. Since the balance due was $75.00, your payment of $100.00 resulted in a credit of $25.00. Letter - RESPONSE TO REQUEST FOR REFUND. Kindly make this refund promptly so that we can also do the same with our customers. We apologize for any inconvenience this refund may have caused you. Your refund was calculated based on your past 12‐months of natural gas usage as a Minnesota Energy Resources customer and will differ from customer to customer. We will apply this credit to future purchases, or you can receive a refund by calling 555-5555. From your letter I understand that you would like a refund rather that a different model. For subscriptions, go to Request a subscription refund. Thank you for the payment we recently received on your account. Had the customer not get the expected results from your product or service? The reference number for the delivery is RLG/FRB01/02/2019, kindly find other supporting documents for this transaction attached below. Refunds or Reimbursement: Was your service unsatisfactory? Please return the machine in its original package and we will promptly refund your purchase price. Thank you for your understanding. A refund is a good way to make the customer satisfied. If you are a dissatisfied customer who would like a refund for faulty merchandise, incorrect content delivery or damaged goods, writing a letter of complaint could help resolve the situation. We appreciate being able to serve you and hope that you will find other Doe fitness products to your liking. Avoid the No: Make sure your company has a clear refund policy that is easy to access on your website, and if you have one, in your store. It is too late to make a replacement and we wish that you honor our refund request urgently. When a customer contacts you wanting a refund for a purchase, it can be an awkward experience.. We appreciate your business and count you as one of our valued customers. Enclosed is a letter from my physician, DR. NAME, as well as a copy of the hospital records. This way, if your customers need to ask for a refund, they are more likely to make their requests within the parameters of what your company allows. Writing well, just like speaking well is a valuable communication skill especially when it comes to business matters. Submitting a request does not guarantee a refund. The refund letter sample above is simple, but includes the four essential elements of an effective refund request. Welcome, you've arrived at an RP Emery & Associates Free Legal Document Page. If you have any questions or need further information, I can be reached at 555-123-4567 or at [email protected] Sincerely, Requester’s Signature The authority will then verify the customer’s claim and then process the refund procedure as per the customers eligibility. I’ve used this email script to request refunds from a variety of businesses. No matter how great your product is, you'll occasionally have to process a return or refund. Replacement: Did you deliver the wrong item or a faulty product? 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